Refund Policy
How cancellations and refunds work for PTBooking plans and credits.
01Overview
Scope
This policy explains how cancellations and refunds work for paid PTBooking plans and credit purchases. It forms part of our Terms of Service.
Try Before You Buy
PTBooking offers a free plan (BizzStar) and small test packages. They let you see how PTBooking works on your own website, with your own patients' questions, before you commit to more.
Our Payment Provider
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payment processing, invoicing, sales tax and returns.
02Our Approach to Refunds
15-Day Refund on Your First Purchase
If PTBooking is not right for you, you can ask for a refund within 15 days of your first purchase of a paid plan or credit package. We will refund that first purchase in full to the original payment method. After a refund, access to what you bought ends.
Later Purchases
Renewals and purchases after your first one are not refundable once they have been made available in your account, except in the situations listed under “Where We Will Help” below.
A Note Before You Buy
Please purchase only if you are serious about using PTBooking in your business. If you are unsure, begin with the free plan or a small test package, then buy more when you are ready. We may decline a refund request where there is evidence of fraud or misuse of this refund.
03Subscriptions
Billing
Paid plans (EasyBizz and BizzPro) are billed monthly in US dollars and renew automatically until you cancel.
Cancelling
You can cancel at any time. Cancelling stops the next renewal. You keep access to the plan until the end of the period you have already paid for.
Periods Already Started
Apart from the 15-day refund on your first purchase, we do not give partial refunds for a billing period that has started, except in the situations listed under “Where We Will Help” below.
04Credit Purchases
How Credits Are Added
Credits are added to your account after Paddle confirms your payment. If a payment is still pending, you can resume or cancel it from the Pending Payments page in your account.
Used and Unused Credits
If a credit package is your first purchase, the 15-day refund above applies to it. Later credit purchases are final once the credits have been added to your account, except in the situations listed under “Where We Will Help” below.
05Where We Will Help
Where the Law Requires It
If the consumer or trade laws that apply to you give you a right to a refund, we will honour it. Nothing in this policy limits your rights under applicable law or under Paddle's Buyer Terms.
Paddle's Refund Policy
Because Paddle is the Merchant of Record, Paddle's Refund Policy also applies to every order. It sets out statutory withdrawal rights for consumers in some countries, and lets Paddle decide certain requests made within 14 days of a purchase. Where the two differ, the rights in Paddle's policy and in the law that applies to you take priority over this page.
If We Cancel Your Plan
If we cancel your plan without cause, we will refund the fees you paid for the period you can no longer use.
Duplicate or Incorrect Charges
If you were charged twice, or charged an amount that does not match the plan or credit package you selected, tell us and we will put it right.
Something Went Wrong on Our Side
If a fault on our side stopped you from using something you paid for, contact us. We will look into it and work with you to resolve it.
06Contacting Us About a Payment
What to Send
For the 15-day refund, email us within 15 days of your first purchase. Use the address on your account and include your Paddle transaction ID (it is on your receipt and on the Pending Payments page), the plan or credit package, and a short description of the problem.
What Happens Next
We review each request and reply by email. Any amount we agree to return is issued through Paddle to the original payment method. How long it takes to appear depends on your bank or card provider.
Contacting Paddle
You can also contact Paddle directly about an order or payment at paddle.net.
07Contact Us
Questions About This Policy
Reach us any time and we will respond within 30 days.
Mailing Address
Dhaka, Bangladesh
In short. Start free, test with a small package, and buy more only when you are ready to use PTBooking in your business. If it is not right for you, ask for a refund within 15 days of your first purchase. You can cancel at any time and keep access until the period you paid for ends. Purchases after that are not refundable, except where the law requires it, where we cancel your plan without cause, or where you were charged in error. Email contact@bizzneo.online and we will help.